Privacy Policy

Privacy Policy – TrackCable

Last updated: 13-02-2026

TrackCable (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our webshop, interact with us, or purchase our industrial cable management products.

This policy is designed to comply with major privacy regulations, including but not limited to the General Data Protection Regulation (GDPR), the UK GDPR, and other applicable data protection laws. Depending on your location, you may have additional rights.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

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1. Data Controller

The data controller responsible for your personal data is:

TrackCable
Ernst Investment B.V.
De Vente 10, The Netherlands
09107520
NL809100988B01

Email: privacy@trackcable.com
Website: https://trackcable.com

If you have questions about this Privacy Policy or how we handle your data, please contact us using the details above.

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2. Personal Data We Collect

We only collect personal data that is necessary for legitimate business purposes.

Information You Provide to Us

We may collect the following categories of personal data:

• Full name
• Company name
• Billing and shipping address
• Email address
• Phone number
• VAT number (for business customers)
• Payment details (processed securely via third-party payment providers)
• Order history
• Account login credentials
• Communications with our customer support

Providing certain personal data is necessary to enter into a contract with us. Failure to provide required data may prevent us from fulfilling your order.

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Information Collected Automatically

When you visit our webshop, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Operating system
• Referring URLs
• Pages visited
• Date and time of access
• Clickstream data

This information helps us improve website performance, security, and user experience.

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Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable core website functionality
• Remember user preferences
• Process shopping cart features
• Analyze website traffic
• Improve marketing effectiveness

For detailed information, please see our Cookie Policy [Insert Link].

Where legally required, we request your consent before placing non-essential cookies.

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3. How We Use Your Personal Data

We process personal data only when we have a valid legal basis.

Legal Bases Under GDPR

We rely on one or more of the following:

• Performance of a contract – to process and deliver your orders
• Legal obligations – accounting, tax, and regulatory compliance
• Legitimate interests – improving services, preventing fraud, securing our systems
• Consent – marketing communications and optional cookies

Purposes of Processing

We use your data to:

• Process transactions
• Deliver purchased products
• Provide invoices and order confirmations
• Manage customer accounts
• Respond to inquiries
• Provide technical support
• Improve our webshop and services
• Detect and prevent fraud
• Comply with legal obligations
• Send service-related communications
• Send marketing messages (only where permitted)

You may opt out of marketing communications at any time.

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4. Sharing Your Personal Data

We do not sell your personal data.

However, we may share your data with trusted third parties when necessary:

Service Providers

Including but not limited to:

• Payment processors
• Shipping and logistics partners
• IT and hosting providers
• E-commerce platform providers
• Analytics providers
• Marketing tools
• Professional advisors (legal, tax, accounting)

All processors are contractually obligated to protect your data.

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Legal Requirements

We may disclose personal data if required to:

• Comply with legal obligations
• Respond to lawful requests by authorities
• Protect our rights
• Prevent fraud
• Enforce our terms

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Business Transfers

In the event of a merger, acquisition, restructuring, or asset sale, personal data may be transferred as part of the business transaction, subject to confidentiality safeguards.

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5. International Data Transfers

If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Transfers to countries with adequacy decisions
• Additional technical and organizational protections

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6. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy.

Typical retention periods may include:

• Order data: Up to 7–10 years (to comply with tax regulations)
• Customer service communications: Typically up to 2–5 years
• Marketing data: Until consent is withdrawn
• Website analytics: As configured in our analytics tools

When data is no longer required, it is securely deleted or anonymized.

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7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• SSL encryption
• Secure payment processing
• Access controls
• Firewalls
• Security monitoring
• Data minimization practices

While we strive to protect your data, no method of transmission over the internet is completely secure.

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8. Your Privacy Rights (GDPR)

If you are located in the EEA or UK, you have the following rights:

Right of Access

Request a copy of your personal data.

Right to Rectification

Request correction of inaccurate or incomplete data.

Right to Erasure

Request deletion of your data where legally permitted.

Right to Restrict Processing

Request limited use of your data.

Right to Data Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests.

Right to Withdraw Consent

Withdraw consent at any time where processing is based on consent.

To exercise your rights, contact us at [Insert Privacy Email].

We may request identity verification before fulfilling requests.

You also have the right to lodge a complaint with your local data protection authority.

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9. Marketing Communications

We may send marketing emails only when:

• You have provided consent, or
• You are an existing customer and applicable law permits it.

Every marketing email contains an unsubscribe link.

We do not engage in unsolicited mass marketing.

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10. Children’s Privacy

Our webshop is intended for business professionals and adults. We do not knowingly collect personal data from individuals under the age of 18.

If we become aware that such data has been collected, we will take steps to delete it promptly.

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11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third parties.

We encourage you to review their privacy policies.

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12. Automated Decision-Making and Profiling

TrackCable does not use automated decision-making or profiling that produces legal or similarly significant effects on users.

If this changes, we will update this policy accordingly.

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13. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Legal changes
• Regulatory guidance
• Operational updates
• Technological developments

The latest version will always be published on our website with the updated revision date.

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14. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

TrackCable
Ernst Investment B.V.
09107520

Email: privacy@trackcable.com
Website: https://trackcable.com

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15. Supervisory Authority

If you are located in the European Union and believe your data protection rights have been violated, you have the right to lodge a complaint with your national supervisory authority.

For example:

• Netherlands – Dutch Data Protection Authority (Autoriteit Persoonsgegevens)
• UK – Information Commissioner’s Office (ICO)

A full list of EU authorities is available via the European Data Protection Board.